Thank you for choosing to shop with us! We want to ensure that your experience with our online store is convenient, reliable, and satisfactory. Please read the following shipping and return policy carefully to understand how we handle shipping, delivery, and returns.
Shipping Policy:
1. Shipping Methods and Timeframes:
We offer standard shipping within Hawaii, the USA, Canada, Japan, and New Zealand. Delivery times may vary depending on your location, but we strive to process and ship all orders within 7 business days from the date of purchase.
2. Shipping Charges:
Shipping charges are determined by shipping service providers. Shipping charges out of Hawaii are calculated based on the total weight of your order and the shipping destination. The exact shipping cost will be displayed at the checkout before you make your payment.
3. Tracking Orders:
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Please allow a few hours for the tracking information to update in the system.
4. Undeliverable Packages:
In the event that your package is undeliverable due to an incorrect shipping address provided by you or if the package is unclaimed within a specified period, it will be returned to us. In such cases, we will contact you to confirm the updated address and arrange for a reshipment. Additional shipping charges may apply.
5. Responsibility for Delivery:
Once your package is in the USPS system and has been scanned by USPS or UPS, it is no longer Kaulumaika's responsibility. Any issues or problems with the delivery process must be taken up with USPS directly. We recommend contacting USPS customer support or visiting their website for assistance in resolving any delivery-related concerns.
While it's understandable that customers may encounter issues with USPS deliveries, requesting specific instructions for delivery or arranging for package pickup can be a personal preference and may vary based on USPS policies and availability in different locations. As a small business, we recommend that customers directly contact USPS customer support or visit their website to explore the available options for managing deliveries and pickups according to their specific needs. USPS can provide guidance on services such as holding packages for pickup at the post office or requesting delivery at specific times when someone is available to receive the package. We encourage customers to work directly with USPS to find the most suitable solution for their individual circumstances.
As of May 2023, we also started offering shipping insurance as an added service to customers which they can select and pay for during checkout. Shipping insurance will cover lost or stolen items if you choose it before submitting your order. To learn more about this service or to file a claim click here:
6. Shipping discrepancies
Accounts with 2 or more shipping discrepancies will be suspended until further investigation can prove that packages are safe to be shipping.
Return Policy
1. Non-Refundable Items:
Due to our small team and limited resources, we regret to inform you that all items delivered on time and in good condition are non-refundable. We encourage you to thoroughly review your order before making a purchase decision.
2. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will require relevant information and possibly photographic evidence to assess the issue. Depending on the situation, we will offer a replacement or exchange. If an item can not be replaced or exchanged then a refund will be available.
Please note that this shipping and return policy is subject to change without prior notice. We encourage you to review it periodically for any updates. If you have any further questions or concerns, please don't hesitate to contact our customer support team.
Thank you for choosing us as your preferred online shopping destination! We appreciate your trust and look forward to serving you.
