Product Fulfillment and Returns
Minky Fabric Books: Every book is handmade and takes a month to be completed (not including the time it takes to paint the original artwork). This means that each book is unique and may have small defects as is natural with handmade goods. All books are thoroughly inspected before being shipped and if taken care of properly should last for many years. Our Instructions for Book Care will help you know what your book can endure in the hands of your little ones. That being said, purchases are generally not refundable or returnable. If you feel that you have received a book that is unacceptable then contact me and I will be happy to see what I can do to help.
Other Products: As a busy mom of two running this business all by myself, I need help! One source of help comes in the form of dropshipping. That means that I do all the designing and then send the orders to a company based in California. They print, sew, and ship a majority of my products for me which clears up A LOT of time for me to continue to design, provide free content, and interact with all of you. If they send you a defective item please let me know within the first 30 days of receiving your order and I will work with them to resolve the issue. This has happened occasionally in my time working with them, but I continue to work with them because they ALWAYS make things right. We are all human and we make mistakes. Although I wish they never did, I accept as the owner of Kaulumaika their shortcomings and am grateful for your patience as I correct any problems with your order.
Minky Books: Books, Stickers, and Stationary are ready to ship. 1-2 business days is required for processing orders and then packages take 3-5 business days to ship through USPS. All orders qualify for free shipping as a mahalo for your support and to make your shopping experience more enjoyable. If youʻd like something sooner then you can select our rush shipping option at checkout.
Other Products: These products are made-to-order meaning once you place the order - I approve it and send it miles away to California to be printed, sewed, packaged, and shipped. Amazingly those talented people in California can get things made faster than me, but it still takes them time. Orders can arrive as soon as 5 business days and can take as long as 15 business days. If you are concerned with an order you placed that is taking longer than the time previously specified then please reach out to me and Iʻd me happy to give you an update. Shipping is still free for these products for you.
HOLIDAYS: Holidays are crazy seasons. People are buying more than usual and sometimes last minute. During the months of November and December please give your order 20 business days to be fulfilled and shipped to you. I will do my best to accommodate your timeline, but there is only so much I can control unless you want to pay for me to fly first class to your doorstep and deliver it myself.
COVID-19: Due to Covid-19 and safety. No returns or exchanges are accepted at this time. If you have questions about this policy then please reach out to us.