Product Fulfillment and Returns
Here at Ka'ulumaika we truly care about our relationship with our customers. As in all relationships, trust is important. We want you to know you can trust our family to always strive to create quality products that meet and hopefully exceed your expectations.
We can't compete with the return policies of big businesses that you're probably used to, but if you receive a product that you are dissatisfied with please let me know through IG or the contact form below within 14 days from the date that the product was delivered and I will work with you on resolving the issue.
Refunds: Full refunds will only be issued on defective products deemed defective by Kaulumaika after doing a review of the customer's request. As most items are handmade, custom, and in the case of fabric: cut to size, it is impossible to restock items after they are purchased and those items are non refundable. Shipping is also non-refundable and the cost to ship an item back is subtracted from any potential refund.
Canceling Orders: I work hard to prepare all my items before launches so that there is little confusion with what you are purchasing. My titles and product descriptions reflect that care and are detailed in explaining the product. If you mistakenly purchase a product and would like to cancel it then it is at my discretion to honor that request. Canceling orders takes me time and costs me fees in processing so refunds will be as follows:
No refunds on custom items including cut fabric and (due to COVID-19) items that have already been shipped.
Refunds for restock-able or non-fulfilled items: Up to the full paid amount refunded minus (3% of the total purchase amount (including shipping and tax) + $1.00)
Mahalo for your understanding! As a small shop these little differences make a big difference to us and we will do our best to work with you to resolve any issues.
Fulfillment and shipping will be done in the order that the orders are received as also as they are completed. Some items take longer than others to make but across the board shipping usually takes 5-7 business days. There are multiple shipping options at checkout if you need an item sooner than the normal amount of time it takes to be shipped.
HOLIDAYS: Holidays are crazy seasons. People are buying more than usual and sometimes last minute. During the months of November and December please give your order 20 business days to be fulfilled and shipped to you. I will do my best to accommodate your timeline, but there is only so much I can control on my end.
COVID-19: Due to Covid-19 and safety. No returns or exchanges are accepted at this time. If you have questions about this policy then please reach out to us.